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General sales and delivery conditions of Multi Nova BV (trading) Styleparts.nl

Article 1 Definitions
The following definitions apply in these terms and conditions:
1. Entrepreneur: the natural or legal person who offers products and / or services to consumers at a distance;
2. Consumer: the natural person who does not act in the exercise of a profession or business and who enters into a distance contract with the entrepreneur;
3. Distance contract: an agreement whereby, in the context of a system for distance selling of products and / or services organized by the entrepreneur, until the conclusion of the contract use is made exclusively of one or more techniques for communication on distance;
4. Technology for distance communication: means that can be used to conclude an agreement, without the consumer and trader being in the same place at the same time;
5. Withdrawal period: the period within which the consumer can make use of his right of withdrawal;
6. Right of withdrawal: the possibility for the consumer to cancel the distance agreement within the cooling-off period;
7. Day: calendar day;
8. Duration transaction: a distance agreement with regard to a series of products and / or services, whose delivery and / or purchase obligation is spread over time;
9. Sustainable data carrier: any means that enables the consumer or entrepreneur to store information that is addressed to him personally in a way that allows future consultation and unaltered reproduction of the stored information.

Article 2 Identity of the entrepreneur
Melis Stokelaan 556
2533 EN The Hague

PLEASE NOTE: this address is not a visiting address. You can visit Wateringen by appointment

Telephone number: 06-31324591 {available between 9 a.m. and 5 p.m., Monday to Saturday}
Email address: [email protected]
Chamber of Commerce number: 74515225
VAT number: NL859931559B01

Article 3 Applicability
1. These general terms and conditions apply to every offer from the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.
2. Before the distance agreement is concluded, the text of these general terms and conditions is made available to the consumer. If this is not reasonably possible, before the distance agreement is concluded, it will be indicated that the general terms and conditions can be viewed at the entrepreneur and they will be sent free of charge as soon as possible at the request of the consumer.
3. If the distance contract is concluded electronically, contrary to the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that it is consumer can be stored in a simple way on a durable data carrier. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be read electronically and that they will be sent free of charge electronically or otherwise at the request of the consumer.
4. In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply mutatis mutandis and in the event of conflicting general terms and conditions, the consumer can always invoke the applicable provision which, for him, most beneficial.

Article 4 The offer
1. If an offer has a limited duration or is subject to conditions, this will be explicitly stated in the offer.
2. The offer contains a complete and accurate description of the products and / or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a true representation of the products and / or services offered. Obvious mistakes or errors in the offer do not bind the entrepreneur.
3. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer. This concerns in particular:
the price including taxes;
* the possible costs of delivery;
* the manner in which the agreement will be concluded and which actions are required for this;
* whether or not the right of withdrawal is applicable;
* the method of payment, delivery or implementation of the agreement;
* the period for accepting the offer or the period for keeping the price;
* the level of the rate for distance communication if the costs of using the technique for distance communication are calculated on a basis other than the basic rate;

* if the agreement is archived after the conclusion, how the consumer can consult it;
* the way in which the consumer can become aware of acts that he does not want before concluding the agreement, as well as the way in which he can rectify these before the agreement is concluded;
* any languages ​​in which, in addition to Dutch, the agreement can be concluded;
* the codes of conduct to which the entrepreneur is subject and the way in which the consumer can consult these codes of conduct electronically; and
* the minimum duration of the distance agreement in the case of an agreement that involves the continuous or periodic delivery of products or services.

Article 5 The agreement
1. The agreement is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and meets the corresponding conditions.
2. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed, the consumer can terminate the agreement.
3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and he will ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.
4. The entrepreneur can - within the law - inform himself if the consumer can meet his payment obligations, as well as of all those facts and factors that are important for a sound conclusion of the distance agreement. If on the basis of this investigation the entrepreneur has good reasons not to enter into the agreement, he is entitled to refuse an order or request or to attach special conditions to the implementation.
5. The entrepreneur will send the following information with the product or service to the consumer, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:
the visiting address of the establishment of the entrepreneur where the consumer can go with complaints;
b. the conditions under which and the way in which the consumer can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
c. the information about existing after-sales service and guarantees;
d. the information included in article 4, paragraph 3 of these terms and conditions, unless the trader has already provided this information to the consumer prior to the execution of the agreement;
e. the requirements for canceling the agreement if the agreement has a duration of more than one year or is of indefinite duration.
6. If the entrepreneur is committed to delivering a series of products or services, the provision in the previous paragraph applies only to the first delivery.

Article 6a Right of withdrawal upon delivery of products
1. When purchasing products, the consumer has the option to dissolve the agreement without giving any reason within a period of 14 days. This period starts on the day after receipt of the product by or on behalf of the consumer. Does the consumer order different products at the same time? But the products are not delivered at the same time, the cooling-off period only starts after the last product of the order has been delivered.
2. During this period, the consumer will handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. The basic principle here is that the consumer may only handle and inspect the product as he would be allowed to do in a store. If he exercises his right of withdrawal, he will return the product with all accessories supplied and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

3. The consumer is only liable for a depreciation of the product that is the result of a way of handling the product that goes beyond what is permitted in paragraph 2. The consumer is not liable for a depreciation of the product if the entrepreneur does not support him for or provided all legally required information about the right of withdrawal at the conclusion of the agreement.


Article 6b Right of withdrawal when unpacking and trying out
The right of return also applies if the consumer has unpacked the product and even if he has tried it out. However, if there is wear or damage that the entrepreneur can prove, then the entrepreneur is entitled to settle that damage with the amount to be refunded. This damage must have arisen because the consumer has done more with the product than is necessary to assess whether he wants to keep it and to check the most important characteristics.

Article 7a Costs in case of withdrawal
1. If the consumer makes use of his right of withdrawal, the costs of the return shipment will be borne at most.

2. Does the consumer return a product? And does the product get lost or damaged? Then the consumer must pay the costs. As a consumer, always ask for a 'message of receipt' when you send something back. You can request this at the post office or courier service. There are different ways to return your product as a consumer. Does your product have great value? Then you can, for example, also return it insured. Ask the post office or courier service what the costs are.

3. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than within 14 days after the return or cancellation. The entrepreneur may, however, wait to repay until the product is received back. Or until the consumer has proven that he has returned the product. The consumer must return the product within 14 days after termination.

Article 7b Handling and administration costs

The entrepreneur is not entitled to just charge administration or handling costs when revoking the (purchase) agreement or terminating the (purchase) agreement. These costs must also be reasonable.

Article 8 Exclusion of the right of withdrawal
1. If the consumer does not have a right of withdrawal, this can only be excluded by the entrepreneur if the entrepreneur clearly stated this in the offer, at least in time for the conclusion of the agreement.
2. Exclusion of the right of withdrawal is only possible for products:
a) that have been established by the entrepreneur in accordance with the consumer's specifications;

b) that are clearly personal in nature;
c) which by their nature cannot be returned;
d) that can spoil or age quickly;
e) whose price depends on fluctuations in the financial market over which the entrepreneur has no influence;
f) for individual newspapers and magazines;
g) for audio and video recordings and computer software of which the consumer has broken the seal;

h) sealed products that are not suitable for being returned for reasons of health protection, technical condition or hygiene and of which the seal has been broken after delivery;

i) products that are by nature irrevocably mixed with other products after delivery;

j) the performance has begun with the express prior consent of the consumer; and

the consumer has stated that he thereby loses his right of withdrawal.


Article 9 Products that are sealed

Some products can no longer be sold by the Entrepreneur if the consumer removes them from the packaging and tries. This concerns products that can no longer be sold if the seal is broken due to hygienic, technical condition and / or health reasons. Products with a risk. But also products that you cannot try and open in the store. If the Entrepreneur has sealed the packaging of such a product and you have broken the seal as a consumer? Then you no longer have a reflection time.

Article 10 The price
1. During the validity period stated in the offer, the prices of the products and / or services offered are not increased, except for price changes as a result of changes in VAT rates.
2. Contrary to the previous paragraph, the entrepreneur can offer products or services with variable prices that are subject to fluctuations in the financial market and over which the entrepreneur has no influence. This link to fluctuations and the fact that any stated prices are target prices are stated in the offer.
3. Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.
4. Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:
a) they are the result of statutory regulations or provisions; or
b) the consumer has the authority to cancel the contract on the day the price increase takes effect.
5. The prices stated in the range of products or services include VAT.


rticle 11 Conformity and Warranty
1. The entrepreneur guarantees that the products and / or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and / or usability and the legal provisions existing on the date of the conclusion of the agreement provisions and / or government regulations.
2. A scheme offered by the trader, manufacturer or importer as a guarantee does not affect the rights and claims that the consumer can assert with regard to a shortcoming in the fulfillment of the trader's obligations to the trader based on the law and / or the distance agreement. The guarantee does not apply if the defect is due to: 1. failure to care, or 2. (intentional) damage due to use, 3. wear or 4. inattention.

Article 12 Warranty

1. If a product does not comply with the agreement, the consumer may demand repair or replacement. In the first six months after purchase, the defect is deemed to have been present at the purchase. After that, it is up to the consumer to prove that the defect is not due to him. The consumer's requirement must be reasonable. He or she may not demand a replacement while repair would be many times cheaper.

2. To repair the (purchase) agreement, the entrepreneur must send a replacement item. If the replacement article ensures that the consumer has reasonably been able to use the article, the entrepreneur still complies with the (purchase) agreement.

3. What if the replacement item becomes defective after one year? When the entrepreneur has fulfilled his obligation from the agreement, he is not obliged to repair or repair the replacement model free of charge. If the consumer has used the article for a long time, it is reasonable that the consumer pays a fee for the repair or replacement to the entrepreneur.

Article 13 Delivery and implementation
1. The trader will take the greatest possible care when receiving and implementing orders for products and when assessing requests for the provision of services.
2. The place of delivery is the address that the consumer has made known to the company.
3. Taking into account that which is stated in article 4 of these general terms and conditions, the company will execute accepted orders with due speed, though at the latest within 30 days, unless a longer delivery period has been agreed. If the delivery is delayed, or if an order cannot or only partially be executed, the consumer will be notified of this no later than one month after he has placed the order. In that case, the consumer has the right to terminate the contract without costs and is entitled to any compensation.
4. In the event of termination in accordance with the previous paragraph, the trader will refund the amount paid by the consumer as soon as possible, but no later than 30 days after termination.
5. If delivery of an ordered product appears to be impossible, the entrepreneur will endeavor to make a replacement item available. At the latest at the time of delivery, it will be stated in a clear and comprehensible manner that a replacement item will be delivered. With replacement items, the right of withdrawal cannot be excluded. The costs of return shipment are borne by the entrepreneur.
6. The risk of damage and / or loss of products rests with the entrepreneur until the moment of delivery to the consumer, unless explicitly agreed otherwise.

Article 14 Duration transactions
1. The consumer can cancel an agreement that has been entered into for an indefinite period of time at any time with due observance of the agreed termination rules and a notice period of at most one month.
2. An agreement that has been entered into for a definite period has a maximum duration of two years. If it has been agreed that the distance contract will be extended if the consumer is silent, the contract will be continued as a contract for an indefinite period of time and the cancellation period after continuation of the contract will be a maximum of one month.

Article 15 Payment
1. Insofar as it has not been agreed later, the amounts owed by the consumer must be paid within fourteen days after delivery of the goods or in the case of an agreement to provide a service, within 14 days after the delivery of the documents relating to this agreement .
2. When selling products to consumers, general terms and conditions may never stipulate an advance payment of more than 50%. When an advance payment is stipulated, the consumer cannot assert any rights regarding the execution of the relevant order or service (s), before the advance payment has been made.
3. The consumer has the duty to immediately report inaccuracies in payment data provided or specified to the entrepreneur.
4. In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the consumer reasonable costs that have been made known to the consumer in advance.

Article 16 Complaints
1. The entrepreneur has a well-publicized complaints and deals with complaints under this procedure.
2. Complaints about the implementation of the agreement must be submitted promptly, fully and clearly described to the entrepreneur, after the consumer has found the defects.
3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within a period of 14 days with a message of receipt and an indication when the consumer can expect a more detailed answer.
4.Defect afterwards:
Styleparts.nl guarantees that the products delivered by it meet the requirements of usability, reliability and service life as they are reasonably intended by the parties to the purchase agreement, and thus guarantee the factory warranty for the product delivered to you. The warranty period of Styleparts.nl corresponds to the factory warranty period. This warranty does not apply if the defect is due to: 1. failure to care, or 2. intentional damage, or 3. inattention.

5. As the owner of the property, you are expected to provide some expertise in terms of repairs, patience and caution;
6. Warranty claim expires if other than the service / repair services designated by Styleparts.nl, repair or other work on the product;
7. Without permission from Styleparts.nl, changes or repairs have been made to the delivered items by or on behalf of the customer;
8. Every right to guarantee expires if there is careless or improper use of the delivered item by the customer;

Article 17 Intellectual Property.
The Buyer explicitly acknowledges that all intellectual property rights of displayed information, communications or other expressions with regard to the products and / or with regard to the internet site are vested in Styleparts.nl, its suppliers or other entitled parties.

Article 18 Personal data.
Styleparts.nl will only process the data of the Buyer in accordance with its privacy policy. Styleparts.nl thereby observes the applicable privacy rules and legislation.

Article 19 Applicable law and competent court.
All offers from Styleparts.nl, its agreements and the implementation thereof are exclusively governed by Dutch law. The applicability of the Vienna Sales Convention is expressly excluded.

Article 20 Links
The Styleparts.nl site may contain advertisements from third parties or links to other sites. Styleparts.nl has no influence on the privacy policy of these third parties or their sites and is not responsible for this.

Article 21 Your rights
You can always ask Styleparts.nl what information about you is being processed. You can send an e-mail for this. You can also ask Styleparts.nl by e-mail to make improvements, additions or other corrections, which Styleparts.nl will process as soon as possible. If you no longer wish to receive information, you can inform Styleparts.nl of this. Sending information is only possible if you have provided your e-mail address.

Article 22 Additional or different provisions
Additional or deviating provisions from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored in an accessible manner on a durable medium.

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